ATTENTION CUSTOMERS
Starting April 4, you will use the Abrigo site or a product-specific URL to access your Sageworks lending, credit risk, and portfolio risk product logins. Please update your bookmarks so you are ready!
Our product support service line and product support email address will continue to function as before. Visit the Contact Us page for contact info.
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  • The pros of loan spreading software

    Discovering insights from data can be the difference between a defensible loan portfolio and a vulnerable one for financial institutions. Yet, community banks and credit unions that cannot afford dedicated data entry specialists must rely on time-strapped lenders, credit analysts, or loan administrators to complete data entry during loan spreading,…
  • Two ways your financial institution should focus on customer service

    The last time you received poor customer service from a business, what did you do after? If you’re like most people, you probably expressed your thoughts to your peers. In fact, 58 percent of people inform friends and family about a negative customer experience according to a Salesforce report. It…
  • Understanding the borrower’s financial history: The key to lending in 2018

    In the effort to win loans, understanding the borrower’s unique financial circumstances is a must, despite being an often rushed stage of the lending process. In order to make sound lending decisions without stressing about the probability of default, and in turn decreased defensibility for examiners and auditors, it’s important…
  • 3 Ways to improve your bank or credit union’s customer service

    Exceptional customer service is crucial for your bank or credit union’s success in the market. But what does customer service look like today? As technology expands throughout the banking industry, the definition of customer service has also broadened. It doesn’t just mean a polite interaction at the teller line anymore,…
  • This is why direct banking ranks #1 in customer satisfaction

    ...and tips for traditional banks looking to close the gap Even though an element of human touch is still a major consideration to loan applicants, direct banks, or branchless banks that operate online, are setting the bar for customer satisfaction. According to the J.D. Power 2018 U.S. Direct Banking Satisfaction…
  • Improving banking customer satisfaction with technology

    Technology has drastically changed the ways we interact with different industries, from shopping to taxiing around town. For the first time in its five-year history, the annual Economist Intelligence Unit survey revealed that keeping up with changing customer behavior and technology are the most important trends to bankers – even…
  • 3 Things impacting consumers' satisfaction with financial institutions

    According to the Consumer Financial Protection Bureau’s (CFPB) Monthly Complaint Report, consumer banking complaints increased by 26 percent from 2015 to 2016. This three-month rolling average compares the number of complaints reported from May to July in 2015 against the same period in 2016. In total, the complaints increased from 1,890…
  • Is your bank or credit union struggling with inefficiencies?

    A common problem countering workplace productivity and the ability to serve customers is inefficient processes. Many of these are inherited and accepted as “just the way we do things.” But in order to work smarter, not harder, and provide a good experience for customers, inefficiencies should be challenged in favor…
  • Survey: 88 percent of people still favor an in-person banking experience

    In late December, CNBC took a peek inside the bank branch of the future. The piece looks at one possibility – a faceless branch, where avatars take the place of tellers. CNBC said in the article, “Community-level banking, particularly from large institutions, will become more cost efficient and less personal.”…
  • At credit unions, focus on customer experience reigns

    Consider your worst customer service experience. Perhaps it began by waiting in a needlessly long line, leaving you aggravated before you reach the front. Then a seemingly simple request to make an exchange devolves into a customer service representative’s dramatic change in demeanor because they, too, have just had enough…
  • How important is a social media community in banking?

    Much like the internet was once considered a fad, the same was said not so long ago about social media. Earlier this year, Facebook reported more than 1.35 billion active users logging on monthly. That’s roughly 20 percent of the world population. Take a second to allow that to sink…
  • Does your bank communicate effectively with loan customers?

    Being an effective communicator is something that many people struggle with every day. Irish playwright George Bernard Shaw once said that, “the single biggest problem in communication is the illusion that it has taken place.” Upon reading that, there are likely many people nodding their heads. But communication is not…
  • Happy community banking month

    It’s no joke, April 1st kicks off the start of Community Banking Month! Over the next couple weeks, do something special to celebrate your accomplishments and remind your community of just how much your bank does for them all year. Even if you’re already planning a big event for your…
  • What are the advantages of implementing relationship-based lending?

    This video is a segment taken from a recent webinar hosted by Jay Borkowski, vice president at Sageworks, and Joe Waites, president of CECO Management Consultants. For the full recording, visit “Relationship-Based Banking: How to Balance Risk & Relationships”. From the video Advantages for the Institution Relationship-based lending boosts the…
  • Confidence in U.S. banks on the upswing

    Americans’ confidence in U.S. banks has shown the first increase in years, according to a recent survey by Gallup. The share of respondents saying they have a “great deal” or “quite a lot” of confidence in banks increased to 26 percent from a record low of 21 percent a year…