Digital Lending: The Key to Creating a Better Borrower Experience
Presenter: John Millman
Advances in technology and expectations of quick service, convenience and transparency are higher than ever. Finding ways to meet these expectations and improve the borrower experience is a top priority for banks and credit unions across the country.
In recent years, large financial institutions and alternative lenders have dominated market share with this specific strategy in mind and it has caused imbalances across the industry. In order to level the playing field, community institutions must invest in technology that provides value to borrowers while improving the efficiency of the back-end process.
Join John Millman, Credit Consultant, as he walks through the five keys to creating the experience that borrowers are looking for at today’s high-performance financial institutions.
Join to Learn:
- The importance of data in understanding borrowers and their industries
- Methods to improve the borrower-facing interfaces
- How technology can improve relationship management processes
- Time savings that can be leveraged through spreading software
About the Presenter
John Millman, Credit Consultant
John Millman is a Credit Consultant at Sageworks. Since joining the team in November of 2017, he has worked with hundreds of financial institutions to increase profitability and manage risk. During his time with Sageworks, he has also worked as a sales engineer, which has provided a strong foundation for solving the needs of bankers through software education. His past experience includes working at Aspire Federal Credit Union as a loan processor and senior portfolio manager. John received his bachelor’s degree from Kean University.