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Jan 31, 2012 16:01
"When you like your customers, you get good at serving their needs, even anticipating them" Sageworks CEO Brian Hamilton says. "Helping them becomes a calling, not a chore." [More]
Jan 06, 2012 11:31
Focus groups can be extremely helpful to business owners, helping you understand your customers' decisions and actions. Getting feedback directly from customers has unique advantages over feedback gleaned from experience as a business owner or employee. [More]